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expertpanel.org ("Expert Panel," "we," or "us") is committed to protecting your privacy; we take data protection and privacy very seriously. This Privacy Policy ("Policy") describes how Expert Panel collects, uses, shares and secures the personal information you provide when you visit the websites and mobile apps owned and operated by Expert Panel, and when you use our service(s). It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our service(s) shall be limited to the purpose of providing the service for which you have engaged Expert Panel.

Please read this Privacy Policy carefully, as it governs how you use Expert Panel or its affiliate products. If you do not agree to this Privacy Policy, please do not use Expert Panel.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with expertpanel.org or choose to fill out a callback/program registration form. We may collect the following personal information from you when you visit our website or mobile apps and voluntarily provide the following information via one of our contact forms, via a chat or phone session, or as part of a purchase of one of our courses or register on our site:

Contact Information such as name, email address, mailing address, phone number, IP
Information about your business, such as company name, company size, business type
Billing Information, such as credit card number and billing address

Note: All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

We reserve the right to contact you on the information provided, both email and mobile phone numbers, for the purpose of providing information and services of Expert Panel. This may require us to contact you on your number even if it is listed on the DND list. In addition, we may use your contact information to send you e-mailers/offers relevant to you, unless explicitly opted out by you.

Use of Non-Personal Identifiable Data

We capture some non-identifiable data in our logs. The data in the logs may include:

Device type
Browser type
Language preference
Time zone
Screen size
Referring / exit pages

We may use the personal information collected from within the websites or when you use the service(s) to:

Provide you with the service(s).
Send you communication from the service(s)
Assess the needs or suggest suitable products.
Send you requested product or service information.
Respond to customer service requests.
Administer your account.
Send you promotional and marketing communications.
Personalized advertisement
Perform statistical analyses of user behavior and characteristics at an aggregate level in order to measure interest in and use of the various areas of the site.

Cookies

Expert Panel and our third-party partners, such as our advertising and analytics partners use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. If you want to opt out of cookies or data sharing you can e-mail us at info@expertpanel.org .

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. expertpanel.org and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our Websites contain links to other websites that are not owned or controlled by Expert Panel. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.

Information Security

Our websites and service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or via the service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All payment transactions are processed through secure gateway providers and are not stored or processed on our servers.

Testimonials

We post customer testimonials/comments/reviews on our websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us at info@expertpanel.org .

Contacting Expert Panel

Questions regarding this statement should be directed to the following address: info@expertpanel.org

This Code of Conduct sets out the standards of behaviour expected from all employees, consultants, agents and other representatives ("Team Members") of Expert Panel (unit of Eresolution Consultancy Services Pvt. Ltd.) ("the Company").

Objectives

Protect the interests of our clients (borrowers) and counterparties (lenders) in a win-win approach
Ensure all services are delivered in a lawful, ethical and transparent manner

This Code applies to all Team Members at all times, whether dealing with clients, lenders, vendors, or any other stakeholders, and in all forms of communication (in-person, phone, email, messaging apps, social media, or written material).

Our Role and Guiding Principles

Advisory Role Only

The Company provides advisory and negotiation support to borrowers facing financial distress
We do not guarantee any particular outcome, waiver, discount, or settlement

Lawful and Ethical Conduct

All actions must be consistent with applicable laws and regulations in India
No Team Member may engage in or encourage any unlawful or unethical conduct, even if requested by a client

Respect for Contracts and Rights of Lenders

We recognise that lenders have valid contractual rights to recover amounts due
Our role is to facilitate voluntary negotiated settlements, not to interfere with the rights of the lenders

Integrity and Honesty

Information provided to clients and lenders must be truthful and accurate
We do not make false promises or misrepresent facts to any party

Dealing with Clients (Borrowers)

No Encouragement of Wilful Default

Team Members must not advise or encourage clients to deliberately stop making payments when they have the capacity to pay
Team Members must not advise or encourage clients to falsely portray themselves as unable to pay when they are not
Any advice given must be based on the genuine financial situation of the client

No Assistance in Fraudulent Conduct

Team Members must never advise, assist, or participate in hiding or transferring assets to defeat or delay lawful recovery by lenders
Team Members must never advise, assist, or participate in fabricating documents, income proofs, or financial statements
Team Members must never advise, assist, or participate in providing false information to lenders or any other stakeholders

Fair and Transparent Advice

Clearly explain to clients that settlement is subject to lender's discretion
Clearly explain to clients that lenders may or may not accept the proposed terms
Clearly explain possible impacts on credit score, future borrowing ability and legal consequences of default
Do not guarantee specific percentage reductions or assured success

No Legal Practice by Unauthorised Persons

Only qualified advocates enrolled with a Bar Council may provide legal opinions or represent clients before courts/tribunals
Non-lawyer Team Members must not hold themselves out as "lawyers", "legal experts", or provide legal opinions

Informed Consent & Documentation

Obtain written consent from clients before initiating discussions with lenders
Ensure clients understand all documents they sign, including authorisation letters

Dealing with Lenders and Their Representatives

Professional and Courteous Communication

Treat all lenders, their officers, collection agents, and legal representatives with courtesy and respect
Avoid hostile or threatening language in all communications

Honest and Accurate Representations

Do not provide false or misleading information about a client's financial position or intentions
Do not exaggerate regulatory provisions to pressure lenders

Respect for Negotiation Outcome

Any settlement reached is a voluntary commercial decision of the lender
Team Members must not portray the outcome as forced, unlawful, or guaranteed by regulation

No Undisclosed Arrangements

Team Members must not accept any payment, commission, or benefit from lenders in relation to a client's matter
Team Members must not accept any payment, commission, or benefit from the clients for any personal enrichment

Communications, Marketing and Public Statements

No Misrepresentation of Regulatory Status

Team Members must not claim to be "RBI approved", "RBI authorised", "bank-authorised", or "government approved"
Team Members must not use names, logos, or emblems of regulators or banks in a way that suggests official endorsement

Truthful Advertising and Website Content

All marketing material, including website content and social media posts, must honestly describe the nature and limitations of our services
Avoid "Guaranteed settlement", "assured waiver" etc.
Avoid misleading statistics that cannot be substantiated

No Defamation

Team Members must not publish, post, or circulate false or unverified allegations against any lender or its staff
Constructive criticism or general commentary must be factual, balanced and non-defamatory

Responsible Use of Social Media

Personal social media use must not disclose client information, confidential settlement terms, or sensitive comments about lenders
Team Members must not present personal views as the official position of the Company unless authorised

Confidentiality and Data Protection

Client Confidentiality

All financial, personal and transactional information of clients is strictly confidential
Such information must be used only for providing services and must not be shared with unauthorised persons

Lender Information

Internal information received from lenders (e.g., specific settlement offers, internal policies shared in confidence) must not be misused or disclosed without proper authorisation

Compliance with Data Protection Laws

Team Members must follow Company policies on data security, record-keeping, and disposal of documents (physical and electronic)

Compliance, Training and Reporting

Mandatory Compliance

Adherence to this Code is a condition of employment or engagement with the Company and must be signed every month
Breach of this Code may result in disciplinary action, up to and including termination of employment/engagement and, where appropriate, reporting to relevant authorities

Ongoing Training

The Company will provide periodic training on applicable laws and regulations, ethical standards and best practices in debt advisory and settlement. Team Members are expected to participate actively and stay updated.

Reporting Concerns or Violations

Any Team Member who becomes aware of a potential or actual violation of this Code, law, or Company policy must promptly report it through designated internal channels
The Company will endeavour to protect bona fide whistle-blowers from any adverse consequences

Interpretation and Updates

The Company reserves the right to amend or update this Code from time to time, in line with changes in law, regulation, or business practices. In case of any doubt regarding the interpretation of this Code or the legality of any proposed action, Team Members must seek guidance from their reporting manager or the designated compliance/legal officer before acting.

Employee Acknowledgement

All Team Members are required to read, understand, and comply with this Code of Conduct. By continuing in employment or engagement with the Company, each Team Member acknowledges that they have read and understood this Code, agree to abide by its terms and understand violations may result in disciplinary and/or legal consequences.

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